Privacy Policy
Introduction
This Privacy Policy explains how SD Solutions together with its affiliated entities operating under the "SD Solutions" or "SDS" brand (collectively, "SD Solutions", "we", "us", or "our"), collects, uses, discloses, and protects personal data in connection with our website at www.sdsolutions.tech (the "Website") and our interactions with visitors, leads, candidates, clients, and contractors. This Policy should be read together with our Website Terms and Conditions.
We are committed to processing personal data fairly, transparently, and in accordance with applicable data protection laws, including, where applicable, the EU General Data Protection Regulation (GDPR).
Who This Policy Applies To
This Policy applies to personal data we collect from or about:
● visitors who browse or interact with the Website;
● leads and prospective clients who contact us to inquire about our staffing, EoR, RPO, BPO, or related services;
● clients with whom we have entered into a service or customer contract;
● candidates and contractors engaging with our recruitment and onboarding processes; and
● other individuals who correspond with us by email, phone, or other means.
Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
● Identification and contact details: name, email address, phone number, job title, company name, and mailing address;
● Inquiry and communications data: the content of messages you send us, the type of inquiry, and records of our correspondence and calls with you;
● Contractual and engagement data: information provided in the course of a client, contractor, or vendor relationship, including billing and engagement details;
● Website usage data: anonymized and aggregated analytics data collected via cookies and similar technologies; and
● Publicly available information: professional information obtained from publicly available sources (e.g., company websites, professional networking platforms) for legitimate business development and recruitment purposes.
How We Collect Your Data
We collect personal data through the following channels:
● Website contact and inquiry forms: when you submit a form on the Website (e.g., "Get in touch," "Book a Call") or apply for a role via our careers pages;
● Customer and contractor agreements: when you or your organization enters into a service agreement, statement of work, or engagement contract with us, phone numbers and other contact details are collected as part of onboarding and account management;
● Direct correspondence: when you email, call, or otherwise contact us directly;
● Phone and call-verification services: we use Aircall, a third-party telephony platform, to place and receive calls with leads and clients and to verify that we are reaching the correct contact; call metadata (such as the number dialed and call outcome) is processed through this platform for that purpose; and
● Automated technologies: cookies and similar tools that collect Website usage data, as described in our cookie banner.
How We Use Your Personal Data
We use personal data for the following purposes, each on the legal basis indicated:
● Responding to inquiries and communicating with leads and clients — including by phone, to answer questions, discuss services, and progress a potential or existing engagement (legal basis: legitimate interest / steps taken at your request prior to entering into a contract);
● Performing and administering contracts — delivering staffing, EoR, RPO, BPO, or other services to clients, and managing contractor or candidate relationships (legal basis: performance of a contract);
● Verifying identity and call authenticity via Aircall — confirming we are communicating with the correct contact before discussing sensitive account or engagement details (legal basis: legitimate interest);
● Marketing communications — sending information about our services where you have opted in, or otherwise as permitted by applicable law (legal basis: consent, or legitimate interest where permitted);
● Website operation and analytics — maintaining, securing, and improving the Website (legal basis: legitimate interest); and
● Legal and compliance purposes — meeting record-keeping, tax, employment, and other regulatory obligations across the jurisdictions in which we operate (legal basis: legal obligation).
Consent and Your Choices
Where we rely on your consent — including for marketing communications or particular uses of your phone number — you may opt in or opt out at any time, free of charge and without affecting any contract or service you have with us. You can exercise this choice by:
● using the unsubscribe or opt-out link included in our marketing communications;
● adjusting your cookie preferences via the Website's cookie banner; or
● contacting us directly at legal@sdsolutions.tech to opt in, opt out, or update how we contact you, including by phone.
Where processing is based on consent, withdrawing consent does not affect the lawfulness of processing carried out before withdrawal, and does not affect processing carried out under a different legal basis (for example, to perform an existing contract).
How We Share Your Personal Data
We do not sell personal data. We may share personal data with:
● Service providers and processors who support our operations under contractual confidentiality and data protection obligations, such as telephony providers (e.g., Aircall), customer relationship management, payroll, e-signature, hosting, and analytics providers, solely to enable the services they perform for us;
● Affiliated SD Solutions entities involved in delivering the relevant service, engagement, or communication;
● Professional advisers and authorities where necessary to comply with a legal obligation, exercise or defend legal claims, or as required by applicable law or regulatory request; and
● A successor entity in connection with a merger, acquisition, or sale of assets, subject to the same protections described in this Policy.
Phone numbers and other personal data will never be sold or shared with third parties for their own marketing purposes without your explicit, prior consent. Any such sharing will only take place where you have separately and affirmatively agreed to it.
International Data Transfers
Given that SD Solutions operates across multiple jurisdictions, including Cyprus, Poland, Georgia, Colombia, and Spain, personal data may be transferred to and processed in countries other than your own. Where we transfer personal data outside the European Economic Area, we rely on appropriate safeguards recognized under applicable law, such as the European Commission's Standard Contractual Clauses, or another valid transfer mechanism.
Cookies and Similar Technologies
The Website uses cookies and similar technologies to operate reliably, understand how visitors use the Website, and, where permitted, support marketing activities. You can manage your cookie preferences at any time through the cookie banner or your browser settings. Disabling certain cookies may affect the functionality of the Website.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, including to perform a contract, respond to inquiries, comply with legal, tax, and regulatory obligations, and resolve disputes. Retention periods vary depending on the type of data and the jurisdiction and relationship involved; where data is no longer needed, we delete or anonymize it in accordance with our internal retention practices.
Data Security
We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or alteration. While we take reasonable steps to safeguard your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Subject to applicable law, you may have the right to:
● access the personal data we hold about you;
● request correction of inaccurate or incomplete data;
● request erasure of your personal data;
● restrict or object to certain processing, including for marketing purposes;
● request portability of data you have provided to us; and
● withdraw consent at any time, where processing is based on consent, as described in Section 6.
To exercise any of these rights, contact us at legal@sdsolutions.tech. You also have the right to lodge a complaint with your local data protection supervisory authority.
Children's Privacy
The Website is not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices or applicable law. The "Effective date" at the top of this Policy indicates when it was last revised. We encourage you to review this Policy periodically.
Contact Us
Questions, requests, or concerns about this Policy or our data practices may be directed to:
SD Solutions - Legal Department
Email: legal@sdsolutions.tech
General enquiries: info@sdsolutions.tech
Website: www.sdsolutions.tech